Terms & Conditions

Terms & Conditions of Use

Date: 1st July 2016
Version number: 1.0
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This Agreement (the “Agreement”) is a legal agreement between You (an entity or person) and Shanree Solutions Limited trading as KennelBooker (hereafter “KennelBooker”), that governs your limited, non-exclusive, terminable right to the use of the KennelBooker website (“Site”) and all services provided (collectively, the “Service(s)”). By clicking on the "Create Account" button, or otherwise using the Service, You agree to be bound by the terms of this Agreement.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT SIGN UP FOR AN ACCOUNT AND CANNOT USE THE SERVICE. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

We may amend this Agreement from time-to-time. All amended terms automatically take effect on the sooner of the day you use the Service or 10 days after they are initially posted on the Site. Your use of the Site following the effective date of any modifications to this agreement will constitute your acceptance of the Agreement, as modified. We will provide you with advance notice of the modifications, by posting a notice on our Site. You agree that this is adequate notice.

1. Account Registration and Access
To use the Site and benefit from our Services, you must create an account by filling out a registration form and by providing us with the required information. You agree to provide us with complete and accurate information upon registration and to keep such information accurate and up-to-date. You are advised to keep your login details strictly confidential and to refrain from disclosing these to any other third party. We shall not be held responsible for unauthorized access to your account.
We reserve the right to access your account and the information that you have provided, for support and maintenance purposes or for any security-related or business reasons.

2. Business Subscription
We offer a different subscription plans to our Services. For information on our plans, including pricing information please contact us here. All fees quoted on our site are exclusive of VAT or any other taxes that may be applicable.
We reserve the right to amend the subscription fees at any time or introduce new fees or charges. We will provide you with written notice in advance during which you will have the right to unsubscribe from your current plan, should you not agree with these changes.

Subscriptions are on a per company basis - you are not permitted to sublease the system out to other companies* even if they operate on the same site.

Packages: your subscription is limited to the number of rooms defined under your package when signing up, if you exceed this limit you will be required to upgrade to the next package. If you are on the annual plan you will be charged the difference between the two packages for the remainder of your subscription period. If you are on the monthly plan you will be charged the difference between the two packages for the remainder of the month.

Packages: Packages are limited to a certain number of rooms (10, 30, 60 or 100) depending on your package, if you use the group rooms feature where you can place multiple bookings into the one rooms the account is limited to (10, 30, 60, or 100) concurrent bookings.

Payment Chargebacks: If you chargeback a payment to KennelBooker we reserve the right to suspend your account until the payment is resolved. If you chargeback a payment to KennelBooker we reserve the right to charge a administration fee to cover the costs of the chargeback this fee varies by bank but is generally around $25, per chargeback. Persistant chargebacks will result in the account being terminated.

Custom Pricing Algorithms: If you request the inclusion of a custom pricing algorithm in the software, you are solely responsible for testing the algorithm and ensuring that it functions as intended. While we strive to implement the pricing logic as described, misunderstandings or discrepancies may occur. Therefore, we do not accept liability for any errors, inaccuracies, or unintended outcomes in the pricing algorithm. Additionally, we provide the integration of these algorithms at no additional cost, with the goal of enhancing the flexibility of the software for your business.

Additionally, by doing this if you are based in Europe you would be in breach of GDPR regulations as the customers have not permitted you to share information with other companies.
* separate limited or sole trader companies with different directors

Refund Policy: When creating an account we offer a free 14 day trial, once signed up to KennelBooker we do not offer refunds, if you choose to pay monthly we can cancel your account at any time but you must give us 24 hours notice prior to the next payment date to cancel the subscription. For Annual accounts we do not offer refunds, however if your account rolls over into a new billing period/year and you notify us within 3 working days we can issue a refund.

Changes to subscriptions need to be made in writing to KennelBooker via email to support@kennelbooker.com at least 2 days prior to he next billing date.

3. Limited Licenses
Subject to these terms, KennelBooker grants you a limited, revocable, non-exclusive, non-transferable and non-assignable license to use the Site and Service for Your own individual, enterprise, and limited commercial use subject to the other terms of this Agreement. You agree not to resell the Service. You may not transfer, lease, sub-license, modify, reverse engineer, decompile or disassemble the Site and Service. You may not copy, adapt, alter, modify, translate, or create derivative works of the Site and System without written authorization of KennelBooker. You may not use the System for illegal purposes or for the transmission of information that is unlawful, libelous, abusive, obscene or that infringes the rights or intellectual property of others. You may not permit other individuals to use the System, including but not limited to shared use via a network connection, except under the terms of this Agreement. You may not rent, lease, loan, sub-license, distribute, or otherwise transfer rights to the System. You may not circumvent or disable any technological features or measures in the System for protection of intellectual property rights. You may not use the System in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction. Any such forbidden use shall immediately terminate Your license to the Site and System.

4. Proprietary Rights
All rights, titles and interest in the Service and any content contained herein is the exclusive property of KennelBooker, except as otherwise stated. Unless otherwise specified, this Service is for your personal and limited commercial use only and you may print, copy and download any information or portion of the Site for your personal use only. If you copy or download any information from this Site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any information, software, products or services obtained from the Service, except for the purposes expressly provided herein, without KennelBooker's prior written approval.
Except for any intellectual property already owned, registered or vested in You, or created by or for You during the duration of this Agreement, all KennelBooker trademarks, trade names, service marks and logos are proprietary to KennelBooker. Your use of any marks on the Site and Service in any manner other than as authorized in these Terms and Conditions, or as authorized in writing by KennelBooker, is strictly prohibited.
In the course of performing the Services, KennelBooker will have access to your content, data, information and know-how relating to your business some of which is not publicly available, including but not limited to technical and commercial information concerning the business, systems, processes, software and services of you (including any of your affiliates) (“Data”). All right, title and interest in the Data is the exclusive property of you, except as otherwise stated.

KennelBooker may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any Data, except for the Services expressly provided herein, without your prior written approval.

For the avoidance of doubt, KennelBooker will keep the Data confidential and maintain your confidentiality in the strictest of confidence and not disclose or permit disclosure of any Data to any unauthorized person, and only make such limited use and number of copies of the Data as strictly necessary for KennelBooker to perform the Services, and take proper and all reasonable measures to ensure the confidentiality of the Data and procure that authorized persons to who the Data is disclosed will keep the Data confidential and use it solely to assist with supplying the Services under these Terms and Conditions.

All your trademarks, trade names, service marks and logos are proprietary to you. KennelBooker's use of any of your marks in any manner other than as authorized in these Terms and Conditions, or as authorized in writing by you, is strictly prohibited.

For the avoidance of doubt, all such rights to KennelBooker to use your Data shall be granted solely for term of these Terms and Conditions.

5. Disclaimer
The materials on the KennelBooker Site and Services are provided “as is”. Other than the express warranties in Clause 4 of these Terms and Conditions KennelBooker makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or other violation of rights. Further, KennelBooker does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

6. Warranties
KennelBooker warrants and represents to you that:
a. The Service is provided in accordance with all applicable laws and regulations;
b. All intellectual property rights (including without limitation all copyright, trademarks, design rights, service marks, whether registered or unregistered) in any content provided by KennelBooker do not infringe the rights of third parties when used in accordance with these Terms and Conditions; and
c. It will only use your Data in accordance with Clause 2.2 of these Terms and Conditions and in accordance with its Privacy Policy.

7. Limitations
In no event shall KennelBooker, its owners, suppliers or any of their respective owners, employees and/or agents be liable to you or any third party for direct, indirect, special, exemplary, punitive or other consequential or incidental damages (including but not limited to any lost profits or revenue, interruption, loss of programs or other information, or any other pecuniary loss) arising directly or indirectly from (i) your use of or access to the Service, or any content, products or services distributed on or provided through the website and Service, (ii) for any failure or interruption of the Service; whether as a result of errors, omissions, loss of data, defects, viruses, interruptions or delays in operations or transmission or any other cause, whether based on warranty, contract, tort (including negligence) or any other legal theory, even if KennelBooker or its suppliers have been expressly advised of the possibility of such damages, unless such failure or interruption of Service or your use of or access to the Service or any content, product or services distributed on or provided through the Site and Service, is caused by KennelBooker's willful misconduct or gross negligence.
In any event, and without prejudice to the above, KennelBooker's total maximum aggregate liability under these terms of use or in respect of the use or exploitation of any part or all of the Service and website, the content or user material in any manner whatsoever shall not exceed your monthly subscription fee.

Some jurisdictions restrict the limitation of liability or damages, so the above exclusions and limitations may not apply to you. If any part of the limitation of liability set forth above is unenforceable under applicable law, KennelBooker's aggregate liability will be limited to the maximum extent permitted by law in the applicable jurisdiction.

8. Revisions
The materials appearing on the KennelBooker Site and Services may include technical, typographical, or photographic errors. KennelBooker does not warrant that any of the materials on its Site and Service are accurate, complete, or current. KennelBooker may make changes to the materials contained on its Site and Service at any time without notice. KennelBooker however, makes no commitment of any kind to update the materials.

9. Assumption of Risk
You use the Internet solely at your own risk and subject to all applicable local, state, national, and international laws and regulations. While KennelBooker has endeavored to create a very secure and reliable Site and Service, KennelBooker is not responsible for the security of any information outside of its control,. KennelBooker shall have no liability for interruptions or omissions in Internet, network or hosting services. You assume the sole and complete risk of using the Site.

10. Your Responsibility to Protect Data and Password
It is your responsibility to protect your personal data and maintain the confidentiality of your user information and password. You are also responsible for immediately notifying KennelBooker of any unauthorized use of your account, or breach of your account information or password. KennelBooker will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, you shall be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney's fees for your failure to safeguard user and password information and/or promptly notify KennelBooker about unauthorized use of your account or breach of your account information or password.

11. Links
The Site may include links to certain website, materials, or content developed by third parties. KennelBooker has not reviewed all of the sites linked to its Internet Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by KennelBooker of the Site. Use of any such linked website is at your own risk. KennelBooker reserves the right in its sole and absolute discretion to discontinue links to any other sites at any time and for any reason.

12. Enforcing Security
Actual or attempted unauthorized use of any of the Site and Service may result in criminal and/or civil prosecution. For your protection, we reserve the right to view, monitor, and record activity on the Site and Service without notice or further permission from you, to the fullest extent permitted by applicable law and only in accordance with these Terms and Conditions. This right extends to our review of tracking activity and details pertaining to claimed violations by users. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity on any of the Site and Service.

13. Compliance with Laws
You will use the Service and Site in full compliance with all applicable laws and regulations with regard to your use of this Site and service provided by the Site, to include, without limitation, the laws and regulations concerning privacy, telemarketing, Internet marketing and the transmission of electronic communications.

14. Indemnification
Each party agrees to defend, indemnify and hold each other and its officers, owners, partners, directors, employees, agents, subsidiaries, affiliates, shareholders, licensor's, suppliers and other partners harmless, in full and in perpetuity against any third party liabilities, claims, costs, expenses, obligations, losses or damages, excluding indirect damages and consequential loss that may arise from i) the other party's unauthorized use of material obtained through the Site and Service; ii) the other party's breach of this Agreement; iii) the other party's use and access to the Site and Service not in accordance with the Terms and Conditions; iv) the other party's other violation, alleged or actual, of any third party right; and (v) KennelBooker's breach of the warranties in clause 4. The indemnifying party is solely responsible for defending any such claims, and for payment of losses, costs, damages or expenses resulting from the foregoing to both a third party and to the indemnified party in connection therewith. Each party shall not, without the prior express written approval of the other, settle, dispose or enter into any proposed settlement or resolution of any claim (whether having been finally adjudicated or otherwise) brought against you, if such settlement or resolution results in any obligation or liability for any the indemnified party. This defense and indemnification obligation will survive this Agreement and the other party's access and/or use of the website.

15. Termination of License
KennelBooker may terminate your right to use the Site and Service with or without cause at any time. You may also terminate this Agreement by simply discontinuing use of the Service. Your obligation to pay accrued charges and fees shall survive any termination of this Agreement. In the event of any termination of this Agreement, the limitations on your use of the Software as set forth in Section 2 and KennelBooker's warranties as set forth in Clause 4 shall survive such termination, and each party agree to be bound by those terms.

16. Governing Law and Dispute Resolution
This Agreement is governed by the laws of Ireland. The parties agree that any dispute or claim arising out of or in connection with this Agreement or its subject-matter, shall be subject to the Irish legal system/jurisdiction. KennelBooker shall retain the right, at its option and for its exclusive benefit, to institute proceedings regarding or relating to your use of the Site and Service in the courts of the country in which You reside.

17. Waiver of Jury Trial
EACH OF THE PARTIES WAIVES ITS RIGHTS TO A TRIAL BY JURY OF ALL CLAIMS OR CAUSES OF ACTION (INCLUDING COUNTERCLAIMS) RELATED TO OR ARISING OUT OF THIS AGREEMENT BROUGHT BY EITHER PARTY AGAINST THE OTHER. THIS WAIVER WILL APPLY TO ANY SUBSEQUENT AMENDMENTS OF OR MODIFICATIONS TO THIS AGREEMENT.

18. No Class Actions
All claims between the parties related to this Agreement will be litigated individually and you will not consolidate or seek class treatment for any claim with respect to the Services. YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

19. Waiver of Compliance of this Agreement
Even if we do not require strict compliance with the Agreement in each instance, you will be obligated to comply with the Agreement. Our failure to enforce, at any time, any of the provisions, conditions or requirements of the Agreement, or the failure to require, at any time, performance by you of any of the provisions of the Agreement, will in no way waive your obligation to comply with any of the provisions of the Agreement or our ability to enforce each and every such provision as written.

Any and all waivers by KennelBooker of any provision, condition or requirement of the Agreement will only be effective against KennelBooker if it is in writing and signed by an authorized officer of KennelBooker, and any such written waiver will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

20. Assignment and Delegation
You may not assign or delegate any rights or obligations under the Agreement. Any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under the Agreement, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, KennelBooker for any third party that assumes our rights and obligations under this Agreement.
If any part of this Agreement is held by a court of competent jurisdiction to be unenforceable, the validity of the remainder of the Agreement will not be affected.

Rights and obligations under this Agreement which by their nature are intended to survive termination, including without limitation the indemnification and limitations provisions, will remain in full effect after termination or expiration of the Agreement.

21. Privacy / Data Protection
Please refer to our Privacy Policy for details on our privacy practices through the use of KennelBooker. By accepting these Terms and Conditions you acknowledge that you will implement a similar privacy policy on your website. We shall not be held responsible or liable upon failure to do so from your end.
By using KennelBooker, you acknowledge that you may collect information which is considered as being personal information and/or personal information which is defined as being sensitive, under the applicable laws. You acknowledge that you shall be solely and exclusively responsible to provide all the necessary controls on your website as well as obtain any consent, which you might be legally obliged to obtain.

22. Use of Intercom Services

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
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Contact information:
Stephen
stephen@kennelbooker.com